Hello. My name is Alex Matcham. I head up the UK wholesale channel here at M & G. We're a team that look after the UK IFA and discretionary wealth market. We're living through a time of extraordinary change - be that through technological advances, increasing regulatory strain put on all of us, all within a backdrop of COVID-19 that's dramatically shifted the landscape for us both from a work and a home basis. At M&G we're trying to ensure that we change with this and continue to provide you with the market leading service that you got used to. We've conducted some research, done a little bit more listening and a little bit less talking, hence the title of this video, and tried to improve the way that we work. I wanted to take this opportunity to share some of these changes and ambitions for the future. We're seeing that our clients increasingly like to consume content in many different ways. Some like a factsheet, others a podcast and some a video. So we're trying to find new ways of communicating, moving beyond traditional reporting and factsheets, to broaden out our digital offering. You may have noticed the new website. We've adopted a digital first approach with this and ensured that the content is all mobile optimised. You're going to continue to see more video content from us, sharing our thoughts and insights firsthand wherever possible. We will look to provide more timely, regular pieces, much like the View from the Desk that you may have already seen. And there's also the 'M&G Briefing' newsletter - monthly themed editions, providing a snapshot of product updates and thought leadership. We hear you that zoom fatigue has set in. I for one, shudder at the thought of another zoom quiz. So at M&G, we will try to produce shorter, more tailored slide decks that get to the point quicker. Later this month, we're gonna launch "Breakfast Club", a new series of punchy webcasts featuring a different fund or topic each fortnight. We really miss interacting with our clients - business updates over coffee, fund updates over breakfast or presentations over lunch. The reality is that for now, at least, our interactions our virtual first. Our usual annual showcase that we would host our offices will be replaced by M&G 360 this Spring. This will be an interactive event where you can customise your own agenda to hear from the managers that you want. We'll be offering more opportunities to interact and not just be spoken to, be those interactive Q&A's with fund managers, smaller roundtable events and greater opportunities to e-meet with one of the investment team. In a post-COVID world, some of these methods will persist. There are, after all, massive efficiencies for us. However, we know that the importance of seeing people face to face does not disappear. So we anticipate that a hybrid servicing model in the future, which combines the best aspects of physical and virtual interaction, will make sense. At M&G, we recognise the importance of ESG and sustainability in both the products we offer, but also crucially, in our business practises day to day. they will soon be more information to share on our ongoing ESG integration programme. We are already fully integrated from an analyst perspective and continue to make progress at the portfolio implementation level. Our new Planet+ range of funds recognises the greater client interest in responsible investing solutions,as well as the social and regulatory environment that we find ourselves in. Products here include the Climate Solutions Fund that was launched in November 2020. The Positive Impact Fund, which will be three years old later this year, and the new Sustainable Multi Asset Fund range, which was launched in December 2020 - a volatility targeted, sustainable range of balanced, cautious and growth mandates. We will continue also to provide for leadership on all things impact investing with our educational content series - Positive Futures hosted on BrightTalk starting later this month. As part of our ongoing commitment to provide value to your clients, we have reduced the annual charge on a number of our funds effective from the 15th of February. You can find further details of this on the fund charge is part of our website. And overall this is about you and your clients. We're open to hearing your feedback. That is, after all, why we have two ears and one mouth, so please do get in touch by contacting your usual sales representative or email us at advisorysales@mandg.co.uk.