Welcome to M&G Wealth Advice and thank you for booking a financial review with us. We’re looking forward to helping you, but before we do, we'd like you to watch this video containing important information about our service. We offer a restricted advice service, which simply means we can recommend on a range of products from Prudential and other carefully selected providers. Our advice is built on a belief in the importance of having a complete understanding of each client’s unique circumstances and requirements. Only when we know what’s important to you, can we provide recommendations that meet your needs. And we have a comprehensive advice process that allows us to do just that. We start by reviewing your finances, understanding your current circumstances and discussing where you want to be in the future. Once we’ve got to know you, your circumstances and your needs, your adviser will look in more detail at your plans and analyse all the information you provided. They will: calculate your income needs and any gaps you may have look at what would happen to your finances if your health suffered check you’re taking advantage of changes in regulations Using their financial planning expertise they will then build a plan that best meets your needs, always in a way that is as tax efficient as possible. Your plan will cover all of these areas: Investments and savings Retirement planning Income in retirement Protection/life cover for your family Estate planning, Inheritance Tax or IHT The good news, is everything up until this point is normally free of charge. Your adviser will let you know when this is not the case. If you decide to go ahead with any of the recommendations made by your adviser, the advice charge would range from between 1% to 3% of the investment, depending on the product and amount invested. Here’s an example of how much it might cost you if you invested £40,000 as a lump sum. The charge in this example would be £1,200 and would normally be taken from your investment. So that means that £38,800 would be invested. There may be lower charges for higher investment amounts which your adviser will explain in more detail. And if you decide to make regular payments into a pension, you would be charged 3% per month for the first five years. So for a £100 investment, £3 per month would be charges - a total of £180 over five years and £97 per month would be invested for the first five years. There may be different charging structures for some pensions depending on the advice you receive, but again, your adviser will talk you through the specific charges that could apply to you. Of course, you have a certain amount of time to change your mind. The cancellation rights and the refund you may receive vary by product and will be shown in the literature you receive when you purchase the product. If it’s appropriate, we’ll recommend our Ongoing advice service to you. It offers regular financial checks to help keep your plan on track and takes advantage of any opportunities that may arise. If you decide to take this service, your adviser will explain the specific charges that would apply to you. To give you an example of what they might be, if your lump sum investment was £40,000, the charge for ongoing advice would be 0.6% of that which would be £240 per year. And remember, if you don't see any benefit in it, you can cancel at any time. Important information about our service can be found in Our Advice Service brochure and The Client Agreement. These can be found in your online Client Hub. And you’ll find log in details to the Hub in the Welcome email you received from us. Thank you for choosing M&G Wealth Advice. If you need to talk to someone urgently there are details on screen of how to do this. And if there’s something you’re not happy about at any stage, you can call or write to us via the details on screen and we will try to resolve your complaint as soon as we can. And you can be sure that all the information we will gather about you is confidential and will be held securely and never shared with any third parties without your permission. Thank you again for choosing M&G Wealth Advice.